The Wellness Pet Company is on a mission. Every day, we strive to make the best pet food scientifically proven to deliver a difference pets will feel, and pet parents will see. We are a team united by a shared passion for pets and the people who love them. As a community of people working together, Wellies start and end with the consumer – always. At Wellness, we bring our best, stay on the scent of what matters most, get hungry and dig deep to uncover new possibilities, and move with agility when opportunity arises. Above all, we believe the strongest results come from working together and winning as a pack. Sound good to you? Come for a walk with us today!

Our Team is based out of our office in Burlington, Massachusetts, where we work in-office Monday through Thursday each week, and remotely on Fridays. Team members must reside within or be willing to relocate to a commutable distance from our Burlington office.

What You’ll Do:

Our Consumer Care team, based in our Burlington, MA global headquarters, is made up of professionals who understand the difference our products make in the lives of pets. Reporting to the Consumer Care Lead, you will have the opportunity to:

• Be a Voice of Wellness Pet– Engage with pet parents through phone, chat, email, and social media, delivering responses with personality, warmth, and brand enthusiasm.

• Solve with Speed & Smarts– Proactively troubleshoot customer questions and concerns, offering creative solutions that surprise and delight.

• Own the Pet Parent Experience– Go beyond answering questions—build relationships, anticipate needs, and turn every interaction into a reason to love the brand.

• Engage on Social & Digital Platforms– Respond to customer inquiries on social media, community forums, and review sites, keeping the conversation fun, informative, and on-brand.

• Spot Trends & Insights– Share feedback from customers to help improve products, services, and the overall brand experience to your cross-functional counterparts.?

• Bring New Ideas to the Table– Help modernize customer service by suggesting ways to streamline processes, enhance automation, or create better engagement tools.

Who We’re Looking For

Team Wellie is a group of people who are all in on winning for the consumer and the pets they love. And so, we are seeking an individual who:

• Brings their best
• Stays on the scent
• Gets hungry and digs deep
• Is quick on their paws
• Wins as a pack

In addition, for this specific role, we are seeking an individual who possesses:

• A bachelor’s degree or equivalent professional experience preferred
• A minimum of one year of previous customer service experience
• Entry level skills using Microsoft Office applications
• A positive attitude
• Ability to work in our Burlington, MA office 4 days a week, 8 hours a day between the hours of 8am and 5pm.
• Excellent written and verbal communication skills, with a warm and empathetic tone
• Excellent problem-solving skills
• A genuine passion for helping people and building connections
• The ability to work with minimal supervision in a dynamic, fast-paced environment

Why Wellness Pet?

We care about the wellbeing of our people, their families, and their pets. We treat every Wellie to a best-in-class benefits package, a warm and welcoming environment, and a place where you can learn and grow professionally. More information about what makes us special can be found on our website. The Wellness Pet Company is proud to be an equal opportunity workplace. We foster an inclusive work environment and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

The hourly rate for this position is $26, based on a full-time work schedule, anticipated responsibilities, market benchmarks, and organizational equity. Compensation may vary within that pay range depending on the selected candidate’s professional background, experience, operational needs, and other

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